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It is a series ofВ steps or activities that uses one or more kinds of input and transforms them into anВ output for the customer. This model is applicable to both product and service organizations. Keep the вЂњhigh-levelвЂќ process map restricted to roughly four to eight keyВ steps.

Construct the process map to reflect how the process currently operatesВ (вЂњAs IsвЂќ), not how it should operate (вЂњShould BeвЂќ).There are two important guidelines for constructing a high levelВ process map: The purpose of developing a process map is the identification of customers andВ the orientation of the team to the process that will need to be improved in order toВ achieve project goals. The output of a process creates a product orВ service that meets or exceeds some expressed or implied customer needs. Facilitation Skills for Project LeadersДЄ high-level process map is a simple depiction of the four to eight key steps withinВ a process.В The purpose of using this tool is to illustrate the importance of customer needsВ and process outputs being the same.Preparation for Certified Quality Engineers.

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